Govern your citizens well through changing times.

Build your capabilities for making real and lasting change.

Upcoming Workshops for City Governments

Create Transformational Change with American Rescue Plan Act (ARPA) Funds

Using the 5 Recovery Vital Signs (education, household expenses, food scarcity, rental housing, and mental health) as a starting point, we invite experts, government officials, industry leaders, and community advocates to share insights on how to improve these metrics for the long-term.

Workshop Series

Creating Transformational Change

Helping Renters

Averting a Homelessness Crisis in Your City

What are the most innovative approaches to improving rental housing security with ARPA funds?

Learning Loss

Playing Education Catch Up in Your School District

What are the most innovative approaches to improving learning setbacks with ARPA funds?

Food Security

Improving Food Security for Your Lowest-Income Residents

What are the most innovative approaches to improving food security with ARPA funds?

Mental Health

Addressing Pandemic-Induced Anxiety and Depression

What are the most innovative approaches to improving pandemic-induced anxiety and depression with ARPA funds?

Trainings for the Next Generation of Elected Officials and Civil Servants

Training Series: Solve 21st Century Problems with Civic Wisdom Skills

We offer training sessions to cohorts of leaders and teams within your governmental entity.

We typically follow up training services with consulting engagements to:

foster a mindset and culture of continuous improvement
implement agile planning and implementation systems
design and implement a data strategy for outcome tracking

Agile Government Fundamentals

An intro course for governments exploring agile ways of working

Duration: 5 sessions (90 min), delivered virtually

What your leaders and teams will learn:

What agile governments do well to deliver the right things, in the right way, and at the right speed for citizens
How agile leadership behaviors foster better problem-solving and collaboration across departments and agencies
How an agile policy and program portfolio helps governments scale what works and ditch what doesn’t
How citizen-first service design greatly improves delivery and satisfaction

Learn More

Civic Wisdom

A leadership course for elected officials and civil servants

Duration: 8 sessions (90 min), delivered virtually

What your leaders and teams will learn:

How to create psychological safety and trust to foster high performing government teams
How to coach employees for increased motivation and performance
How to facilitate group problem solving for identifying and implementing solutions with the greatest benefits for citizens
How to run agile planning, huddle, and retro meetings for making continuous progress on projects
How to mediate conflict to build a shared reality and commitment to a plan

Learn More

Creating Your Citizen Dashboard

How to select and improve the metrics that matter most to your citizens

Duration: 5 sessions (3 hr), delivered virtually

What your leaders and teams will learn:

Understand how measurement leads to better governance of funds and better outcomes for citizens
How to create a citizen outcome map that links policies and programs to results for citizens
How to define citizen metrics for gathering and tracking of relevant data
How to interpret data trends for planning and responding to change
How to design your recovery dashboard so that citizens easily understand trends and the influence of government programs and policies on those trends

Learn More

Evidence-Based Policies

How to design policies and programs for measurable outcomes

Duration: 5 sessions (3 hr), delivered virtually

What your leaders and teams will learn:

How to facilitate stakeholder understanding of the problem and root causes, based on evaluation of the relevant data
How to structure the design of an evidence-based policy/program, based on consideration of impactful and feasible options and selection of progress indicators
How to build a business case for the policy/program that explains the financial, civic, and regulatory impact and trade-offs
How to structure ongoing oversight and evaluation of the policy/program to generate necessary insights without unnecessary administrative burden

Learn More

Citizen-First Service Design

A course for frontline government departments

Duration: 5 sessions (3 hr), delivered virtually

What your leaders and teams will learn:

How to gather and analyze citizen sentiment for improving services
How to map the entire service value stream to identify low hanging fruit for improvement
How to integrate agile software development to digitize improved services

Learn More

Streamlining Internal Processes

Replace clunky systems with agile ways of working

Duration: 5 sessions (3 hr), delivered virtually

What your leaders and teams will learn:

How to identify the "source of pain" within your current ways of working
How to design and implement a "Kaizen" experiments to improve your ways of working
How to standardize the new ways of working so that they become core to what you do

Learn More

Execute Like Pros on Your Social Impact Strategy in 2021

Govern your citizens well through changing times.

Build your capabilities for making real and lasting change.

Upcoming Workshops for City Governments

Create Transformational Change with American Rescue Plan Act (ARPA) Funds

Using the 5 Recovery Vital Signs (education, household expenses, food scarcity, rental housing, and mental health) as a starting point, we invite experts, government officials, industry leaders, and community advocates to share insights on how to improve these metrics for the long-term.

Workshop Series

Creating Transformational Change

Helping Renters

Averting a Homelessness Crisis in Your City

Learning Loss

Playing Education Catch Up in Your School District

Food Security

Improving Food Security for Your Lowest-Income Residents

Mental Health

Addressing Pandemic-Induced Anxiety and Depression

Trainings for the Next Generation of Elected Officials and Civil Servants

Training Series: Solve 21st Century Problems with Civic Wisdom Skills

We offer training sessions to cohorts of leaders and teams within your governmental entity.We typically follow up training services with consulting engagements to:

foster a mindset and culture of continuous improvement

implement agile planning and implementation systems

design and implement a data strategy for outcome tracking

Agile Government Fundamentals

An intro course for governments exploring agile ways of working

What your leaders and teams will learn:

What agile governments do well to deliver the right things, in the right way, and at the right speed for citizens

How agile leadership behaviors foster better problem-solving and collaboration across departments and agencies

How an agile policy and program portfolio helps governments scale what works and ditch what doesn’t

How citizen-first service design greatly improves delivery and satisfaction

Civic Wisdom

A leadership course for elected officials and civil servants

What your leaders and teams will learn:

How to create psychological safety and trust to foster high performing government teams

How to coach employees for increased motivation and performance

How to facilitate group problem solving for identifying and implementing solutions with the greatest benefits for citizens

How to run agile planning, huddle, and retro meetings for making continuous progress on projects

How to mediate conflict to build a shared reality and commitment to a plan

Creating Your Citizen Dashboard

How to select and improve the metrics that matter most to your citizens

What your leaders and teams will learn:

Understand how measurement leads to better governance of funds and better outcomes for citizens

How to create a citizen outcome map that links policies and programs to results for citizens

How to define citizen metrics for gathering and tracking of relevant data

How to interpret data trends for planning and responding to change

How to design your recovery dashboard so that citizens easily understand trends and the influence of government programs and policies on those trends

Evidence-Based Policies

How to design policies and programs for measurable outcomes

What your leaders and teams will learn:

How to facilitate stakeholder understanding of the problem and root causes, based on evaluation of the relevant data

How to structure the design of an evidence-based policy/program, based on consideration of impactful and feasible options and selection of progress indicators

How to build a business case for the policy/program that explains the financial, civic, and regulatory impact and trade-offs

How to structure ongoing oversight and evaluation of the policy/program to generate necessary insights without unnecessary administrative burden

Citizen-First Service Design

A course for frontline government departments

What your leaders and teams will learn:

How to gather and analyze citizen sentiment for improving services

How to map the entire service value stream to identify low hanging fruit for improvement

How to integrate agile software development to digitize improved services

Streamlining Internal Processes

Replace clunky systems with agile ways of working

What your leaders and teams will learn:

How to identify the "source of pain" within your current ways of working

How to design and implement a "Kaizen" experiments to improve your ways of working

How to standardize the new ways of working so that they become core to what you do

How We Help

About

Strategic Planning

Stakeholder Engagement

Recovery Dashboards

States and Metro Regions

Insights

Blog

Newsletter: The TQ Times

We offer training sessions to cohorts of leaders and teams within your governmental entity.

We typically follow up training services with consulting engagements to: